The Customer has the right to terminate the contract stipulated in terms of these general conditions, without any penalty and without specifying the reason, within the term of ten (10) working days from the day of receipt of the goods by the buyer, in accordance with Articles. 64 and subject to the Consumer Code (Legislative Decree 22.07.2005 n. 206).

The right to withdrawal is exercised with the shipment, within the prescribed period, of a notice containing the name of the applicant, the item code and description and details necessary to carry out the refund, which must be sent by registered post with an acknowledgment of receipt to the following address: Via Galeazzo Alessi, 2 20123 Milano. The notice may be sent, within the same term, by telegram or e-mail to info@debou.it

Any Customer choosing to take advantage of the right to withdrawal is required to return the goods by shipment in a period not exceeding ten (10) days from the date of receipt. 

The costs and risks associated with product returns will be borne by the Customer, who will send them securely with the guarantees necessary to ensure that the products arrive in perfect condition. 

The return can not take place in any circumstance in which the products supplied have been blatantly object to use. Products must be returned with the appropriate protections in their original packaging, in perfect condition (not damaged or soiled), with all accessories, instructions and any documentation. 


The reimbursement, following the exercise of the right to withdrawal, will be activated by Debou once ascertained that the previous conditions have beed followed. The shortest time possible for the refund is within thirty (30) days from the date in which Debou is made aware of the cancellation following verification of its proper execution and acceptance of returned products.