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TERMS AND CONDITIONS

TheGeneral Terms of sales a set of rules and guidelines that regulate the sales on the website www.debou.it

The products are sold by Debou through www.debou.it in Italy and in the EU. Registration and sale are permitted only to consumers, or “Customers”, who are of legal age and who access the service for purposes which are outside his trade, business or profession.

2. REQUIRED GENERAL INFORMATION

Pursuant to and for the purposes of articles 7 and 12 of Legislative Decree no. 70 of 9.4.2003, Customers are provided with the following information: the provider of the services subject to these Terms and Conditions is Debou, registered office in Via Galeazzo Alessi, 2 Milano 20146 Milano - VAT 08230950969. 

Any request for information should be sent to customer service at the address above or by e-mail to info@debou.it

2. PURCHASE CONDITIONS

2.1 In order to close the contract of purchase of one or more products on the www.debou.it/en site, the Customer agrees to fill in the online registration form and electronically transmit it to Debou, by following the instructions provided on the “Check out” page. The Customer, by electronic transmission of the Purchase Order, declares to have read and accepted the General Terms of Sales.

2.2 The contract of purchase between the Client and Debou will be considered closed only once the order is accepted by Debou.

2.3 Debou reserves the right to refuse incomplete or incorrect orders, orders of products not in stock and orders from users who do not give sufficient guarantee of solvency or from those with which there are pending disputes.

2.4 In the above mentioned cases, Debou will promptly inform the Customer by email that the purchase contract can’t be processed, and will specify the exact reason. In this case, Debou will refund the Customer for eventual prepayment.

2.5  Should a Customer want an invoice, he or she will have to fill in the “Company Name/VAT number” section in the “Invoice” section. Debou will produce and send it to the Customer by electronic mail.

3. PRICES AND PAYMENT CONDITIONS

 3.1 All prices quoted on debou.it are expressed in Euro (€) and are considered inclusive of VAT. Shipping charges are clearly indicated for each product prior to purchase and are also to be considered inclusive of VAT.

3.2 The prices of products may be subject to change. The Customer is responsible for checking the final price before completing the purchase using the order form.

3.3 The accepted payment methods, specified in the “Check out” step are: PayPal or Credit/Debit Cards (Visa, Mastercard, American Express, Circuito Maestro) through the PayPal secure servers. Debou does not register the data concerning the Customer’s Debit/Credit Card. These data will be available only to the provider of payment services. Should the provider refuse the payment, the order will be automatically cancelled.

4. RIGHT OF WIDRAWAL

4.1 The Customer has the right to terminate the contract stipulated in terms of these general conditions, without any penalty and without specifying the reason, within the term of ten (10) working days from the day of receipt of the goods by the buyer, in accordance with Articles. 64 and subject to the Consumer Code (Legislative Decree 22.07.2005 n. 206).

4.2 The right to withdrawal is exercised with the shipment, within the prescribed period, of a notice containing the name of the applicant, the item code and description and details necessary to carry out the refund, which must be sent by registered post with an acknowledgment of receipt to the following address: Via Galeazzo Alessi, 2 20123 Milano. The notice may be sent, within the same term, by telegram or e-mail to info@debou.it

4.3 Any Customer choosing to take advantage of the right to withdrawal is required to return the goods by shipment in a period not exceeding ten (10) days from the date of receipt. 

4.4 The costs and risks associated with product returns will be borne by the Customer, who will send them securely with the guarantees necessary to ensure that the products arrive in perfect condition. 

4.5 The return can not take place in any circumstance in which the products supplied have been blatantly object to use. Products must be returned with the appropriate protections in their original packaging, in perfect condition (not damaged or soiled), with all accessories, instructions and any documentation.

5. REFUNDS

The reimbursement, following the exercise of the right to withdrawal, will be activated by Debou once ascertained that the previous conditions have beed followed. The shortest time possible for the refund is within thirty (30) days from the date in which Debou is made aware of the cancellation following verification of its proper execution and acceptance of returned products.

6. ASSURANCE OF PRODUCT CONFORMITY

6.1 Descriptions of the products offered by Debou are based on information provided by suppliers. Furthermore, the information provided for each product, as well as all photographs and videos of the product, are published as indications, as are all trade names, trademarks or distinctive signs or symbols of any kind contained within the pages of the site

6.2 Pictures and colours of the products featured on Debou might slightly vary from the real ones due to Internet browser and display. Please check the details in the “Product” section.

6.3 In accordance with Articles 128 to 135 of the Consumer Code, any product bearing manufacturing defects reserves the same conditions provided for by the legislation of the right to withdrawal (Chapter 4).

7. DELIVERY 

Shipping of purchased items can be arranged for Italy and EU countries within the following zones:

Zona 1: Austria, Belgio, Danimarca, Germania, Lussemburgo, Olanda, Polonia, Repubblica Ceca, Slovacchia, Slovenia, Ungheria; Zona 2: Francia, Regno Unito, Spagna; Zona 3: Estonia, Finlandia, Grecia, Irlanda, Lettonia, Lituania, Malta, Portogallo,  Svezia

For what concerns costs, delivery times and methods please check the “Shipping” section on the website.

8. RESPONSIBILITY

8.1 Debou is not responsible for damage of any kind arising from improper installation and/or use of the product which is improper and/or not in accordance with the manufacturer's instructions as well as damage caused by unforeseeable circumstances.

8.2 Debou is not liable in the event of loss of income, profits or data or for any indirect damages of any nature arising from or related to contracts subject to the Terms and Conditions.

8.3 The liability of Debou, under any circumstances, shall not exceed the total value of the purchase order.

9. SUSPENSION OF SERVICE

9.1 Debou reserves the right to temporarily suspend, without prior notice, the provision of Services for the time required for necessary technical operations and/or operations intended to improve the quality of these services.

9.2 Debou may, at any time, discontinue providing Service should there be justifiable reasons of safety or violations of confidentiality, providing, in this case, notice to the user.

10. PROTECTION OF PERSONAL DATA 

For what concerns the compliance with the collection and treatment of the personal data from the Customer, as well as the related purpose, please chack the specific Privacy Policy on the website.

11. APPLICABLE LAW AND DISPUTE RESOLUTION

11.1 The General Conditions of Sale are governed by Italian law and in particular by the Legislative Decree 6 September 2005 n. 206 on consumption, with specific reference to rules on distance contracts and by the legislative decree 9 April 2003 no. 70 on certain aspects of electronic commerce.

11.2 Every dispute concerning the validity, interpretation or execution of the General Conditions of Sale the territorial jurisdiction is up to the judge of the area of residence or domicile of the Customer.

12. UPDATES

These Terms and Conditions may be amended from time to time in consideration of possible regulatory changes. The new General Conditions of Sale shall be effective from the date of publication debou.it, Via Galeazzo Alessi, 2 20123, info@debou.it - www.debou.it


INTERNATIONAL SHIPPING

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FREE RETURN

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SAFE AND SECURE PAYMENT

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